The number of available units is kept up-to-date with warehouse stock. Products can be available for immediate dispatch (InStock) or available for order (ToOrder). If you place your order before 3 p.m., it can be delivered the same day of purchase (as long as the product is in stock). Otherwise, delivery will be made within one (1) or two (2) business days following the purchase. Orders are not processed on Saturdays, Sundays, and holidays until the next business day. If the total value of the purchase exceeds 150,000 COP, shipping is free of charge.
Freyja Boutique commits to delivering the product in perfect condition to the address indicated by the customer on the order form. Freyja Boutique will not be responsible for errors in delivery when the address entered by the customer is not accurate and correct.
Shipments will be made through the transportation companies with which Freyja Boutique has an agreement. Once your order is confirmed, it will be prepared and dispatched. For in-stock products, dispatch will be made on the same business day of the confirmed purchase if it is made before 3:00 p.m.; for purchases made after that time, delivery will be made within 1 to 2 business days. For out-of-stock products, delivery will be made through the dropshipping model within 1 to 2 business days after the purchase is made.
Freyja Boutique is not responsible for delivery delays due to force majeure or unforeseeable circumstances, nor when it has not been possible to make the delivery at the indicated address due to causes attributable to the customer. For security reasons, no orders will be accepted when it is not possible to identify the recipient and their address.
In case of loss or theft of the shipped package, the transportation company will be responsible and will initiate an investigation process to locate the package and determine the procedure to request payment for the products contained in the lost package, considering the insured value.
If at the time of delivery the customer is absent, the courier company will leave a notice indicating how to proceed to arrange a new delivery.
If after two (02) business days following the order dispatch, delivery has not been completed, the customer must contact Freyja Boutique via email at servicioalcliente@freyja.boutique or by phone at +573332352591. If the customer does not proceed accordingly, after two (02) business days from the dispatch, the order will be returned to our warehouses, and the customer will be responsible for the shipping and return costs, as well as any associated management fees.
The customer must check the good condition of the package with the courier company, indicating any anomalies that may be detected in the packaging. If, after checking the product, the customer detects any issues such as bumps, breaks, signs of having been opened, or any damage caused during shipping, they must report it to Freyja Boutique via email within twenty-four (24) hours following delivery. After this period, no incidents of this type will be addressed.
To initiate a claim process with the transportation company for the absence of a product in the package, the customer must check the condition in which it was received, indicating any anomalies that may be detected in the packaging. The customer commits to reporting it to Freyja Boutique via email within twenty-four (24) hours following delivery to request a formal claim with the transportation company, which will be valid within twenty-one (21) calendar days from the moment the customer receives the package.
