These general terms and conditions of use and purchase policies establish the conditions by which the use of the website www.freyja.boutique and the purchase of products on it are governed. Users or customers must adhere to these conditions. By using this website or placing an order through it, you agree to be bound by these conditions and our Privacy Policies (Personal Data Protection); therefore, we suggest reading them prior to using the website.
The conditions established here may be modified at any time without the need to notify or request any approval, so we suggest reading them each time you make a purchase. The applicable conditions will be those published at the time of purchase.
By accessing, browsing, or using this website, you acknowledge that you have read, understood, and agree to comply with all the conditions and terms set forth herein. If you do not agree with the conditions, you must refrain from browsing this website, and if you wish, you may communicate your disagreement through the communication methods provided. If you purchase any product through this website, it is understood that these terms and conditions have been accepted in their entirety.
Freyja Boutique is a sub-brand of Urcube S.A.S.
If the user is a minor or does not have the legal capacity to contract according to Colombian law, we ask that you please do not use our services. Our website is intended exclusively for adults over 18 years old, as we offer products and services for an adult audience. If you are a minor, we request that you refrain from accessing our platform.
The information provided by our customers will be treated in accordance with the Law and our Personal Data Processing Policy, which is published on this website. By using this website, you consent to the processing, storage, transmission, and/or transfer of your personal data in accordance with our Personal Data Protection Policy and declare that all the information provided is truthful and real.
Urcube S.A.S. reserves the right to review or modify at any time the terms of use, general conditions of use and purchase policies, or any other content of the website, whenever it deems it appropriate, without prior notice to the user. The modifications will be made on the brand's website, and it is the user's responsibility to review and comply with them each time they access the website.
The user is obliged to use the website diligently, correctly, and legally, as well as not to suppress, elude, or manipulate the copyright and other data identifying the Freyja Boutique brand.
The provision of the www.freyja.boutique website service has an indefinite duration. However, the brand may terminate or suspend the provision of this service at any time and without prior notice.
All the contents of this website, such as texts, photographs, graphics, images, icons, software, and graphic design, constitute a work owned by the Freyja Boutique brand or its respective authors. Therefore, users are prohibited from reproducing them in whole or in part without written authorization from the owner.
The content of the website is of a general nature and has a purely informative purpose, without fully guaranteeing access to all content, its validity or timeliness, suitability, or usefulness for a specific purpose. Urcube S.A.S. will not be responsible for any damages that may be caused by the use of the information provided through the service.
Given that currently available technical means do not allow guaranteeing the absolute lack of interference by third parties' actions on the websites published on the Internet, Urcube S.A.S. does not guarantee the accuracy or truthfulness of all or part of the information contained on the site, its update, or that the information has not been altered or modified in whole or in part after being included on the site, nor any other aspect or characteristic of the information provided through the site or through the links eventually included therein.
Urcube S.A.S. excludes, to the extent permitted by applicable law in the Republic of Colombia, any liability for damages of any nature arising from:
All product prices indicated through the website include VAT and other applicable taxes. However, these prices do not include the shipping costs of the products. Our product prices are subject to change without prior notice. Likewise, customs duties and taxes generated by the authorities of other countries for sales made outside of Colombia are excluded; such costs must be borne by the customer.
The customer undertakes to pay the full value of their order at the time of confirming their purchase order, for which we have provided all guarantees through Wompi. Payment by card is made with Wompi's security protocols. For detailed information, see: https://wompi.com/es/co/terminos-condiciones-usuarios.
To the initial price that appears on the www.freyja.boutique website for each of the products offered, the corresponding shipping costs will be added. In any case, such fees will be communicated to the customer before formalizing the purchase.
The customer must notify Urcube S.A.S. of any improper or fraudulent charge on the card used for purchases, via email or telephone, at the email address servicioalcliente@freyja.boutique or phone number +573332352591 within five (5) business days of becoming aware of the purchase so that Freyja Boutique can carry out the appropriate steps to reverse the purchase, which must be done jointly with the card operator used.
Before accepting any purchase offer made by a customer and/or user, Freyja Boutique will be obliged to choose the way in which the corresponding price will be paid, according to the payment methods already previously and specifically established on our website. We must warn that despite Freyja Boutique providing a secure connection system for all purchase offers, in no case will Freyja Boutique be responsible for communication failures of banking or credit entities, nor will it be responsible for damages caused to customers and/or users as a result of an action or omission by such entities.
When the payment has been verified by Freyja Boutique, it may proceed to accept the purchase offer made by the customer and/or user. However, Freyja Boutique reserves the right to deny acceptance of a purchase offer or to accept it partially. In these cases, Freyja Boutique will only be obliged to refund the customer and/or user the amount paid for the purchase offer not accepted or the corresponding percentage of the partially accepted purchase offer, without any interest or return.
Once the order has been formalized, that is, with the confirmation of the purchase process, Freyja Boutique will always send an email to the customer confirming the details of the purchase made.
Once the order payment has been made, cancellations are not accepted. Changes to the order can be made before it is shipped, provided they are available in stock. In such a case, an email must be sent to servicioalcliente@freyja.boutique.
